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Application Support Engineer / HR Solutions team

Wells Fargo

This is a Full-time position in Minneapolis, MN posted February 22, 2021.

nn Job Description nn nnImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration.

To participate in some selection activities you will need to respond to an invitation.

The invitation can be sent by both email and text message.

In order to receive text message invitations, your profile must include a mobile phone number designated as ‘Personal Cell’ or ‘Cellular’ in the contact information of your application.nn nnAt Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially.

We’re looking for talented people who will put our customers at the center of everything we do.

Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.nn nnHelp us build a better Wells Fargo.

It all begins with outstanding talent.

It all begins with you.nn nnWells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America’s diversified financial services companies.

Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers round-the-clock’ banking access through in-store, online, ATM, and other channels.

Wells Fargo Technology plays a critical role in the company’s customer and employee experience, business and risk management transformation, and growth agenda.nn nnWe are looking for a Infrastructure Engineer HR Applications Specialist to join the Platform Application Support team, within Enterprise Functions Technology, to support a variety of Human Resources system applications that are used by Wells Fargo’s 280,000 Team Members, 84 lines of business, and over 1 million external job seekers.nn nnResponsibilities Include:nn nnProvide support and troubleshooting for highly complex technical issues for various HR Systems applications and ETL processes, including the support of Payroll, HR, Online Recruiting, Staff Management, Learning center, Time Tracker, Workforce Analytics, by working with the team members technical partners to effectively troubleshoot, investigate, analyze and identify support issues and root cause.nn nnAct as a liaison between business and technical resources to effectively provide application support.nn nnUses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems.nn nnResearch job abends utilizing various tools to resolve batch issues.nn nnIdentify gaps in current technology process and recommends changes to assure SLAs can be supported.nn nnTroubleshoot software issues and coordinate resolution with users, app teams, and internal service groups.nn nnAssess changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas.nn nnUtilize end user metrics and ticketing system data to analyze trends and advocate for change to improve high impact business processes.nn nnBuild a network with various technology teams for two-way communication.

Act as a technical analyst between business and technical resources to translate highly technical scenario into business terminology and business terminology and process to the technology team.nn nnIdentify technical support gaps in the current technology process and recommend changes and usability to assure SLAs can be supported.nn nnProvide guidance and work with other team members to resolve issues and build depth in support.nn nnLead/facilitate high severity application production issues through resolution.nn nnResponsible for accurate and timely communication of production issues.nn nnAvailable for on call rotation/call queue.nn nnThis position is posted as an Application Support Engineer, the Wells Fargo job title is an Infrastructure Engineer.nn nn Required Qualifications nn nn5+ years of systems analysis experience, systems programming experience or combination of bothnn nn2+ years of process design or improvement experiencenn nn1+ year of experience with SAS or SQL, or other data management, reporting and query toolsnn nn6+ years of Linux experiencenn nn4+ years of application production support experiencenn nn6+ years of technical troubleshooting experiencenn nn Desired Qualifications nn nnKnowledge of design methodology, Infrastructure operations support or engineeringnn nn2+ years of experience with Agile, Kanban, or Lean methodologynn nnA BS/BA degree or higher in science or technologynn nnExperience working in a large enterprise environmentnn nnAbility to act as a liaison between the technical design staff and business requester to ensure all requirements are metnn nnExcellent verbal, written, and interpersonal communication skillsnn nnExposure to Wells Fargo PAC2000 -WF’s ticketing system based on Remedy applicationnn nn1 + years of experience supporting or designing complex ETL production environmentsnn nn1+ years of HR systems experience (e.g.

PeopleSoft, Oracle, SAP, Workday)nn nn Other Desired Qualifications nn nn2+ years of experience with leading/facilitating high severity application production issues.nn nnExperience with SQL scripting includling knowledge of relational databases.nn nnExperience with or knowledge of Human Resource data and terminology.nn nnExperience with PC/LAN related hardware, software, operating systems and network problems.nn nnExperience with CA7 schedulingnn nn Job Expectations nn nnAbility to work nights, weekends, and/or holidays as needed or schedulednn nnAbility to work additional hours as needednn nn Street Address nn nn CA-SF-South Of Market Area: 45 Fremont Street
– San Francisco, CAnn nn TX-Irving: 2975 Regent Blvd
– Irving, TXnn nn MN-Minneapolis: 550 South 4th St
– Minneapolis, MNnn nn Disclaimer nn nnAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check.

Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.nn nnRelevant military experience is considered for veterans and transitioning service men and women.nn nnWells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.nn nn Company: Wells Fargonn nn Req Number: 5563983-3nn nn Updated: 2021-02-06 22:58:52.871 UTCnn nn Location: Minneapolis,MNnn

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