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Patient Services Assistant

Department of Veterans Affairs

This is a Full-time position in Minneapolis, MN posted February 12, 2021.

* VideosVideos* DutiesHelpDutiesSummaryAssists beneficiary travel in determining eligibility of applicants for travel pay, the method of payment (mileage versus common carrier rate), computes final entitlement considering deductible, whether veteran had a scheduled appointment or is a walk-in, issues vouchers, directs applicants to the Agent Cashier. Verifies residence to confirm if veteran is being treated at the closest facility that can provide the type of care.Learn more about this agencyResponsibilitiesMajor Duties:* Determines administrative eligibility for special transportation, ensures medical need criteria is met.* Receives telephone requests for transportation as well as requests from inpatient wards and outpatientclinics, schedules them with contracted vendors or volunteer van network.* Determines eligibility for and provides meal tickets according to established/approved programs, referringto patient representatives inquiries of those who do not qualify.* Manages inquires regarding travel pay, special transportation, decedent affairs and related beneficiarytravel unit procedures; listens and interprets concern or question, researches responses, and followsthrough with answers to the requesting party.* Orients physicians and medical center staff regarding beneficiary travel and decedent affairs regulations,policies and procedures.Work Schedule: Full Time, 8:00am-4:30pm and 9:00am-5:30pm (Monday-Friday), will discuss work tours at a later dateTelework: Not EligibleVirtual: This is not a virtual position.Telework: Ad HocPosition Description/PD#: Patient Services Assistant/PD60485A and PD60485ARelocation/Recruitment Incentives: Not AuthorizedFinancial Disclosure Report: Not requiredTravel RequiredNot requiredSupervisory statusNoPromotion Potential6* Job family (Series)0303 Miscellaneous Clerk And Assistant* RequirementsHelpRequirementsConditions of Employment* You must be a U.S. Citizen to apply for this job* Selective Service Registration is required for males born after 12/31/1959* You may be required to serve a probationary period* Subject to background/security investigation* Selected applicants will be required to complete an online onboarding processQualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/26/2021.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience as described below:* Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: ability to work and communicate with customers, knowledge of filing, typing, and maintaining records, and usage of computers, software applications, and databasesYou will be rated on the following Competencies for this position:* Communications* Critical Thinking* Customer Service* Interpersonal SkillsExperience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements: Work is of sedentary nature with possible prolonged periods of sitting in one position. Susceptibility to eye and wrist strain with constant working on computer terminals. Some walking, standing, bending and occasional carrying of light items from one area of another.For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at is no educational substitution at this grade level.Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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