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Fulfillment Product Support Representative – Eden Prairie, MN

UnitedHealth Group

This is a Contract position in Hanover, MN posted December 14, 2020.

Welcome to one of the toughest and mostfulfilling ways to help people, including yourself. We offer the latest tools,most intensive training program in the industry and nearly limitlessopportunities for advancement. Join us and start doing your life’s best work.Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone – based customer interaction to answer and resolve a wide variety of inquiries.What we do defines who we are. Take a deeper look at howwe’re providing support during this global health crisis and search for a wayyou can get involved. View our Covid – 19 Resources Page at: responsibilities:* Sub assembly of hearing aid supply orders (batteries, tubes / tips etc…)* Process outbound mail requests* Assist with the fulfillment of field and provider orders as neededYou’llbe rewarded and recognized for your performance in an environment that willchallenge you and give you clear direction on what it takes to succeed in yourrole as well as provide development for other roles you may be interested in.Required Qualifications:* High School Diploma / GED (or higher)* Microsoft Outlook (ability to create, save and send emails)* Ability to work Monday thru Friday 8:30am – 5:00pm with occasional overtime* If you need toenter a work site for any reason, you will be required to screen for symptomsusing the ProtectWell mobile app, Interactive Voice Response (i.e., enteringyour symptoms via phone system) or a similar UnitedHealth Group – approvedsymptom screener. When in a UnitedHealth Group building, employees are requiredto wear a mask in common areas. In addition, employees must comply with anystate and local masking orders10.0pt;margin-left:0in;mso-add-space:auto;line-height:115%”>Preferred Qualifications:* Experience in the medical device industry* Experience with Salesforce, fulfillment systems and scanning devicesSoft skills:* Excellent communication skillsUnitedHealth Group is an essential business. Thehealth and safety of our team members is our highest priority, so we are takinga science driven approach to slowly welcome and transition some of ourworkforce back to the office with many safety protocols in place. We continueto monitor and assess before we confirm the return of each wave, payingspecific attention to geography – specific trends. We have taken steps toensure the safety of our 325,000 team members and their families, providingthem with resources and support as they continue to serve the members, patientsand customers who depend on us.Some of the steps we’ve taken to ensure employee well – beinginclude:* Launchedour ProtectWell app and UnitedCARES program to help ease the burden and stressfor our UnitedHealth Group team members and their immediate family affected byCOVID – 19* Dailyupdates from our CEO Dave Wichmann to support and inspire team members duringthis challenging time* Onsitesocial distancing and increased sanitization measures for employees who havebeen welcomed back to our offices* Fullycover the COVID – 19 healthcare costs for our employees* Employeeswho self – identify as high risk or who live with someone who is high risk havebeen asked to remain working from homeYoucan learn more about all we are doing to fight COVID – 19 and support impactedcommunities at: UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 6organization that’s serving more than 85 million people already and buildingthe industry’s singular reputation for bold ideas and impeccable execution. Now,add your energy, your passion for excellence, your near – obsession withdriving change for the better. Get the picture? UnitedHealthcare is servingemployers and individuals, states and communities, Military families and Veteranswherever they’re found across the globe. We bring them the resources of anindustry leader and a commitment to improve their lives that’s second to none.This is no small opportunity. It’s where you can do your life’s best work.SMDiversity creates a healthier atmosphere:UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employerand all qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, age, national origin, protected veteranstatus, disability status, sexual orientation, gender identity or expression,marital status, genetic information, or any other characteristic protected bylaw.UnitedHealth Group is a drug – free workplace.Candidates are required to pass a drug test before beginning employment.Keywords: Customer Service Representative, Customer Service, CSR, UnitedHealth Group, UnitedHealthcare, Health Care, Office, hiring immediately, UHG

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