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Associate Director of Medical & Clinical Operations, COVID Vaccination Program – Telecommute

UnitedHealth Group

This is a Full-time position in Eden Prairie, MN posted May 15, 2021.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.(sm)

The Associate Director COVID Vaccine Program is responsible for leading Clinical Operations for new contracts and shaping proposal responses of OptumServe’s Federal Programs. 

You’ll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:

  • Work with the National Emergency Team on design, development and implementation of new sites, new products and services, as assigned                                             
  • Solution complex operational and clinical issues in a timely manner
  • Be actively engaged with customer to drive flawless execution, gap closure, and value delivery
  • Work cross-functionally, making recommendations or clarifying information to assist in closing gaps that are identified or meeting customer expectations
  • Uses clinical and business knowledge and expertise to work with the growth and solution team to design and develop clinical programs that can be executed to contract
  • Develop / oversee / deliver operation and technical training
  • Develop policies, procedures and guidelines for service delivery
  • Review / approve policy, process and training materials
  • Evaluate compliance with Federal, State, and Local regulatory and organizational guidelines
  • Evaluate programs and services against contractual requirements
  • Ensure team members address gaps in performance against internal procedures and protocols
  • Apply metrics to evaluate services, employee performance and program outcomes
  • Read and interpret reports (e.g., performance, service)
  • Identify causes of performance deficiencies and determine appropriate follow up actions
  • Drive implementation of best practices and standards
  • Evaluate staffing ratios, stratification of care, overtime, agency usage or level of position to effectively manage labor expenses
  • Display excellent verbal and written communication skills and demonstrate ability to foster a culture of clinical excellence and build collaborative relationships
  • Strong organizational and problem-solving skills, and the ability to prioritize and work independently
  • Agility to respond to shifting priorities and role requirements as circumstances change or unforeseen situations arise 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Valid and unrestricted Nurse Practitioner (NP) license in your state of residence
  • 5+ years of direct supervisory and/or management experience 
  • Experience with computer and web-based applications
  • Ability to work in a rapidly changing environment being adaptable and flexible
  • Ability to travel to sites for clinical oversight as needed (up to 25%)
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Quality experience and/or certification 
  • Managed care experience and/or insurance experience
  • Occupational health/infection control experience         
  • Excellent written and verbal communication skills   

Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe. OptumServe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We’re partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life’s best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,  UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Associate Director, Medical and Clinical Operations, Clinical Operations, Medical Operations, COVID, Vaccination, NP, Nurse Practitioner, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote

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