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Director, Network Solutions -Engineering


This is a Full-time position in plymouth, MN posted July 17, 2021.

About CDK Global, IncCDK Global (NASDAQ:CDK) is a leading provider of integrated data and technology solutions to the automotive, heavy truck, recreation and heavy equipment industries.

Focused on enabling end-to-end, omnichannel retail commerce through open, agnostic technology, CDK Global provides solutions to dealers and original equipment manufacturers, serving nearly 15,000 retail locations in North America.

CDK solutions connect people with technology by automating and integrating all parts of the dealership and buying process, including the acquisition, sales, financing, insuring, parts supply, repair and maintenance of vehicles.

Visit Summary  The Director of Network/IPT Engineering is responsible for the successful implementation of networking products within department having 20 consecutive years of growth.  Includes:  Network LAN hardware (34k installed devices), WAN (10K WAN Enabled Sites, nearly 3K via SDWAN), Telephony (200K active handsets with over 1B minutes of yearly CDK provided voice traffic), Wireless (15K AP’s across 3000 sites), Network Security (11k GRE Tunnels), etc… by providing leadership and direction to both the networking and IPT install engineering team.   Includes management of staff, resources, services, and solutions that will ensure achievement of timely and effective implementations with the highest level of customer satisfaction.

The leader’s responsibility will include: developing project planning, capital budgeting, assisting with business plan development, advancing critical technology enablers, and execute projects that serve the customer base.

Fulfills a crucial role in ensuring a high degree of cross-functional communication and maintaining relationships with senior-level technical contacts within customer organizations.  Position Responsibilities & Essential functionsResponsible for the integration and management of all network implementation activities required for delivering product installation for CDK’s clients; Responsible for client satisfaction, NPS and issue resolution for network product installations.Maintains a DAILY rigorous focus on implementation backlog ensuring hands on detail knowledge of project in his/her regions – ensures projects are scheduled quickly and that projects on hold are escalated quicklyPartners cross functionally as required, to develop and install customized product solutions and ensure the delivery of world-class implementation services for CDK’s networking clientsPartners and collaborates with sales organization to increase market share and reference-able client base Identifies and mitigates high-level risks across the team and implementation projects; Manage and diffuse escalationsResponsible for review and approval of proposed business and allocates resources based on the project demandAccountable for making tactical day-to-day and long term strategic decision and activities performed by the teamResponsible for ensuring Network and IPT Engineers’ adherence to Sarbanes Oxley guidelinesDevelops a highly skilled team of Network and IPT Managers and Engineers; Responsible for hiring, developing associates, building bench strength, monitoring performance, driving associate retention, and delivering performance reviews. Qualifications & Job RequirementsBachelor degreeMinimum 10 years of experience in related fieldDemonstrated influence and leadership ability in a matrixed environmentExcellent verbal and written communications skillsExperience in strategic customer relationship management.

Specific demonstrated experience in interpreting and influencing customer expectations, aligning product performance requirements and delivery schedules to client expectations, and proactively removing conflict from expectation gaps.Experience in partnering with Sales in the planning and execution of strategic business development activities (i.e.

Request for Proposal (RFP) response, SOW development, etc)Must have the ability to diffuse stressful situations in a calm manner with extreme professionalism.Must work well at the senior level in the organization with the ability to present to senior managementMust follow a very rigorous and thoughtful communication format when dealing with escalations ensuring speed of response, thorough details orientation and complete understanding.  Avoids piecemeal responses and quickly assumes accountability and commandPrevious network implementation experience required5+ years managing teams and a proven track record building a culture of accountability, follow up and success recognitionDemonstrated ability to manage multiple resources across multiple projects who are working on complex projects simultaneously PREFERRED ATTRIBUTES & Qualifications Cisco certification or strong experience working in a Cisco certified organization and complying to Cisco required processesAuto dealership experience is a plusUnderstanding of NPS and building a culture around it CDK Global knows you have passions outside of work.

 You have family, friends, sporting events, and lots of things going on.

  That’s why we offer a comprehensive benefits package to not only take care of you but your family as well.

  All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few.At CDK, we pride ourselves on having a diverse workforce.

We value and celebrate the uniqueness of individuals and the different perspectives they provide.

We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.  

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