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Customer Experience Specialist

Nordic Ware

This is a Contract position in Saint-Louis-Park, MN posted December 13, 2020.

Job DescriptionCustomer Service Experience SpecialistCommitment and CareerGrowth * Comprehensive Benefits * Work-Life Balance * Community At Nordic Ware, you will find a collaborative culture driven by a passion for innovation that keeps us connected. With creativity, imagination and determination, we’re providing kitchenware innovation and solutions worldwide. This is a family-owned company where you can find a lifetime career as so many of our employees continue to do. About the Role: Customer Experience Specialist is responsible for corresponding and fulfilling customer needs. Main duties include processing orders received directly from consumers in any fashion, answering questions regarding product, warranty and responding to general comments received via phone, email, text, or various social channels. The goal is to ensure excellent service standards and maintain high customer satisfaction.Your Responsibilities in this Role: Address consumer questions, inquiries and issues with Nordic Ware products across all forms of communication (email, phone, and social channels).Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Requires thorough knowledge of company products, prices, etc. and ability to answer customer’s questions and to make suggestions regarding additional or alternative products.Process orders from customers via phone.Ensure orders are processed according to correct specifications to meet shipping and delivery requirements daily.Identify any fulfillment or order issues and alert appropriate people to ensure delivery expectations are met.Address online consumer order issues shipping inquiries, damaged items, payment, product questions, etc.Process buyer return requests and refunds across all store fronts and submit claims.Respond to low star ratings and customer questions from online sites (Amazon, Sams, Walmart, etc…)Process warranty claims according to requirements.Performs clerical duties required to complete order form for distribution to proper departments or refers order to Orders Clerk for processing.Keep organized files of orders received; corresponding with customer regarding orders or company products; expediting orders.Working with credit department; keeping file of orders received; sending acknowledgements copy to customers.Other projects as assigned.What We Seek in You: Minimum QualificationsHigh school diploma or equivalent, plus 1-2 years customer service experience.Strong attention to detail.Accurate data entry skills.Excellent written and verbal communication skills.Ability to manage multiple projects simultaneously and prioritize appropriatelyProficient with Microsoft Office suite of productsAbility to project a professional, calm and positive image to customers both via telephone and email.Pleasant phone mannerAbout Us:Nordic Ware is a leading manufacturer of high quality and innovative kitchenware products. By designing products of superior value, producing them in the United States whenever possible, and marketing them worldwide, we enrich people’s lives by adding utility, convenience and enjoyment to the preparation of food.We strive to offer attentive service that exceeds our customers’ expectations, to produce environmentally sound products, and to provide a safe and rewarding work experience for our employees.We recognize that a growing return on our efforts and investments is essential to maintain our leadership position. We are committed to ethical conduct in all matters and to earning the trust and confidence of our customers, suppliers, employees and of our community.Nordic Ware is an Equal Opportunity Employer Job Posted by ApplicantPro

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