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Customer Account Manager

Manpower Engineering

This is a Full-time position in Not Specified, MN posted July 20, 2021.

We are seeking an experienced Customer Account Manager Rep.

to join our team!

Description: The Customer Account Management Representative will be highly-engaged and handle varied customer transactions; including inbound/outbound calls to customers and internal groups.

They will need to be able to communicate with other departments and providers to research and resolve issues.

Location: Maplewood, MN
– REMOTE (must be local to MN) Type: 12-month contract Core hours: Between 7:00am
– 6:00pm Responsibilities:
Answer incoming calls regarding customer orders and purchase orders Prospect and contact potential customers Resolve customer inquiries and complaints Identify and implement service solutions Monitor progress using service measurement systems Create sales material to present to customers Identify areas to improve communications and efficiency of operations through continuous improvement efforts
Possess a Bachelor’s Degree or higher Strong customer service skills Strong communication skills
– both written and verbal Adaptable and eager to work Ability to resolve conflicts effectively and take the initiative to resolve issues Ability to work in a high-volume rapidly changing environment Ability to multi-task and meet company deadlines PC literate, including Microsoft Office products and SAP/Salesforce Strong organizational skills with the ability to stay focused on tasks Clear and conceptual thinking ability; excellent judgment and discretion

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